Data Protection

According to Article 3 of MEDINGLOBE’s Personal Data Protection Law, we act as the “Data Controller” and take utmost care in processing and protecting the personal data of potential patients and guests (Companion, Parent, Guardian, etc.) and their close relatives on our website. We provide maximum care for compliance with our legislation to visitors, suppliers, service providers, their employees/authorized persons, and other third parties. This information text is prepared to fulfill the following points: MEDINGLOBE has an “obligation to inform” within the company according to the Personal Data Protection Law No. 6698 (“GDPR”).

Personal Data

Within this scope, the personal data necessary for the execution of all medical diagnosis, examination, treatment, and care services, primarily including personal health data, as well as general and special qualified personal data obtained for this purpose, are listed below:

  • Identity Information: Your name, surname, ID number, passport number, or temporary ID number if you are not a Turkish citizen, your birthplace and date of birth, marital status, gender information, and a copy of your ID Card or Driver’s License,
  • Contact Information: Address, Phone number, Email address
  • Financial Information: Bank account number or IBAN
  • Health Information: Your health and sexual life data obtained during the execution of medical diagnosis, treatment, and care services, such as laboratory and imaging results, test results, examination data, prescription information,
  • Legal Transaction Information: Correspondence with judicial authorities and information in the case file,
  • Biometric Information: Palm scanning records taken in accordance with SGK legislation,
  • Patient Transaction Information: Data related to private health insurance for financing and planning health services, as well as your data from Social Security Institution. Your responses and comments shared to evaluate our services,
  • Image and Voice Recordings: Closed-circuit camera system recordings of your visit to MEDINGLOBE,
  • Communication Records: Voice call recordings kept when contacting our Call Center,
  • Browsing information obtained during the use of our website and mobile application, IP address, browser information, and medical documents, surveys, form information, and location data transmitted with your consent.

Purpose of Processing Your Personal Data

Your personal data is processed for the following purposes:

  • To purchase products and services offered to you by MEDINGLOBE and benefit from these products and services,
  • Identification and verification,
  • Protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services financing,
  • Fulfillment of legal obligations within the scope of the Personal Data Protection Law No. 6698, the Regulation on Processing of Personal Health Data and Ensuring Privacy, and other relevant legislation,
  • Planning and managing the internal operations of the company and daily operations of MEDINGLOBE,
  • Measurement, improvement, and research of patient satisfaction within the framework of patient rights and patient experience activities of MEDINGLOBE Management,
  • Provision of special drugs, medical materials, and devices to patients,
  • Informing and reminding patients about appointments when appointments are made,
  • Conducting risk management and quality improvement activities,
  • Analysis for improving health services,
  • Sharing information requested by private insurance companies for financing your health services, covering your examination, diagnosis, and treatment expenses, suitability inquiries, and health services financing,
  • Analyzing the use of health services and storing your health data to enhance and improve the services, responding to your questions or complaints related to our services,
  • Conducting patient relations management processes,
  • Performing financial, accounting, and invoicing processes,
  • Tracking request/complaint processes,
  • Ensuring physical space security,
  • Conducting logistic activities,
  • Conducting organization, events, etc.,
  • Performing contract processes,
  • Informing about developments in the healthcare institution, new treatment methods, service areas to be provided, opening information, and similar matters,
  • Informing authorized individuals and institutions,
  • Creating and tracking visitor records,

In addition to the situations mentioned above, with your consent, your personal data may be processed to inform you about developments in the healthcare institution, new treatment methods, service areas to be provided, opening information, and similar matters. Obtained. MEDINGLOBE shows special sensitivity in processing sensitive personal data considered more critical from various aspects for data subjects. Within this scope, the mentioned data is not processed without the explicit consent of the person concerned, provided that adequate measures determined by the Board are taken. However, other special qualified personal data excluding data related to health and sexual life can be processed without the explicit consent of the data subject in cases foreseen in the laws. However, health and data related to sexual life can be processed without explicit consent in the presence of adequate measures and the following reasons:

  • Protection of public health,
  • Preventive medicine,
  • Medical diagnosis,
  • Execution of treatment and care services,
  • Planning and management of health services and financing.

To Whom and for What Purpose Your Processed Personal Data Can Be Transferred?

Your personal data can be transferred to MEDINGLOBE’s partners-business partners, relatives/legal representatives of patients, public and/or private legal entities where the patient is an employee/insured, private health insurance companies, laboratories, in accordance with the conditions of personal data transfer stated in Articles 8 and 9 of the Law No. 6698, and with the condition of taking adequate and effective measures specified in the legislation; other third parties within the scope of the service provided, or authorized public institutions and organizations as required by the relevant legislation.

Method of Collecting Your Personal Data and Legal Basis

Your personal data is collected through records transferred via the internet or call center channels, printed forms, or surveys filled out in physical environments, appointment scheduling, invoices, waybills, various documents, contracts submitted to the Company, medical tests, examinations, and measurements conducted by the Company, documents received in communication with contracted institutions or doctors, or other individuals. MEDINGLOBE collects personal data through employee palm readers and security cameras.

Your Personal Data will be processed within the scope of the legal bases specified in Article 5 of the Law No. 6698, in terms of compliance with legal obligations, performing contracts, or fulfilling mandatory legitimate interests. If your personal data does not fall into these cases, it will not harm your fundamental rights and freedoms or your explicit consent will be obtained.

Rights of the Data Subject

Your rights as a data subject are listed in Article 11 of the relevant Law as follows: Everyone has the right to learn whether their personal data is processed or not, and if it is processed, to request information about the processing of personal data. to learn the purpose of processing the processed personal data and whether they are used in accordance with this purpose, to know the third parties to whom personal data are transferred domestically or abroad, to request the correction of personal data if they are incomplete or incorrect if processed.

You can use your rights within the scope of the mentioned articles by filling out the “Data Subject Application Form” available on the website or through the following methods: After filling out the application form on our website;

  • It can be delivered by hand with a wet signature, or it can be sent to our postal address via notary or registered mail,
  • It can be sent in electronic form using Registered Electronic Mail (KEP), secure electronic signature, mobile signature
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